These Terms & Conditions govern your use of vipdom's online betting and casino services. By registering an account or using any vipdom service, you agree to be bound by this Agreement in its entirety.
Age, residency, and legal capacity requirements for vipdom membership.
Registration, verification, and account security responsibilities.
Deposits, withdrawals, currency, and transaction processing times.
Promotional offers, wagering requirements, and bonus terms.
Actions that violate vipdom policy and lead to account suspension.
Limitations of liability and dispute resolution procedures.
Welcome to vipdom. This Agreement (the "Terms", "Terms & Conditions", or "T&C") constitutes a legally binding contract between you (the "User", "Member", "Player", or "you") and vipdom (the "Company", "Operator", "Platform", "we", "us", or "our"). By accessing, registering for, or using any vipdom service — including but not limited to the website, mobile applications, sportsbook, casino, live dealer games, and any related product — you confirm that you have read, understood, and unconditionally accept these Terms in their entirety.
If you do not agree with any provision of this Agreement, you must immediately cease all use of vipdom services and refrain from registering an account. Continued use of the Platform following any amendment to these Terms will be deemed acceptance of those amendments.
For the purposes of this Agreement, the following terms shall have the meanings assigned below:
You must be at least 21 years of age to register, deposit funds, place bets, or use any vipdom service. vipdom operates a strict age-verification policy. Any Account found to be held by a person under 21 years of age will be immediately suspended, all wagers voided, and funds forfeited in accordance with applicable law.
You represent and warrant that you are a legal resident of Indonesia or another jurisdiction where online gambling is not expressly prohibited by law. You are solely responsible for ensuring that your use of vipdom complies with all applicable local, regional, and national laws. vipdom does not accept players from jurisdictions where online gambling services are illegal.
You confirm that you possess the legal capacity to enter into binding contracts under the laws of your jurisdiction. You are not subject to any legal disability, court order, or other restriction that would prohibit you from using online gambling services.
To use vipdom services, you must complete the online registration process by providing accurate, current, and complete information, including your full legal name, date of birth, email address, residential address, and contact telephone number. You may register only one (1) Account per person. Creating multiple Accounts (commonly known as "multi-accounting") is strictly prohibited and will result in suspension of all Accounts and forfeiture of balances held therein.
Before you can make a withdrawal, vipdom requires you to complete the KYC verification process. You must submit the following documents:
vipdom reserves the right to request additional documentation at any time to verify your identity, age, payment method ownership, or source of funds. Failure to provide requested documents within seven (7) calendar days may result in Account suspension and withholding of withdrawals until verification is completed.
You are solely responsible for maintaining the confidentiality of your Account login credentials (username and password). You must not share your password with any third party. Any activity conducted through your Account will be deemed to have been authorised by you. You agree to notify vipdom immediately if you suspect any unauthorised access to your Account. vipdom is not liable for any loss arising from unauthorised use of your Account if you have failed to safeguard your credentials.
vipdom accepts deposits via the following Indonesian payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Syariah Indonesia (BSI), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in Indonesian Rupiah (IDR). vipdom does not impose currency conversion fees, though your bank or payment provider may charge their own fees.
Most deposits are credited to your Account instantly upon confirmation by the payment provider. vipdom does not accept cash deposits, cheques, or third-party payments. The name on the payment method used must match the name registered on your vipdom Account. Deposits from third-party accounts will be returned and may result in Account suspension pending investigation.
You may request a withdrawal at any time, provided your Account is in good standing, you have completed KYC verification, and you have met any applicable wagering requirements on bonus funds. Standard withdrawals are processed within 24 hours (business days). Gold-tier loyalty members receive priority processing, with most withdrawals completed within 5 to 30 minutes during business hours (WIB).
Minimum withdrawal amount is Rp 50,000. Maximum withdrawal amount per transaction is Rp 50,000,000 for standard members and Rp 100,000,000 for Gold-tier members. vipdom does not charge withdrawal fees, but your receiving bank or e-wallet provider may deduct their own processing fees.
vipdom operates under strict AML and counter-terrorism-financing (CTF) obligations. We reserve the right to conduct enhanced due diligence on large or unusual transactions. Withdrawals may be delayed pending verification of the source of funds. You may be required to provide bank statements, payslips, or other financial documentation to satisfy regulatory requirements.
vipdom offers various promotional bonuses, including welcome bonuses, reload bonuses, cashback offers, and loyalty rewards. Unless otherwise stated, bonuses are available only to verified members who have completed KYC. Each bonus is subject to specific terms (the "Bonus Terms"), which will be clearly displayed on the promotional page or communicated via email.
Most bonuses carry wagering requirements (also known as "rollover" or "playthrough" requirements). For example, a bonus with a 10x wagering requirement means you must place total bets equal to ten times the bonus amount before you can withdraw any winnings derived from that bonus. Wagering contributions vary by game type — slots typically contribute 100%, while table games may contribute 10% to 20%.
vipdom monitors all bonus activity for signs of abuse, including but not limited to: creating multiple Accounts to claim the same bonus repeatedly, colluding with other players, using automated betting systems, or placing hedged bets to circumvent wagering requirements. Any suspected bonus abuse will result in immediate forfeiture of the bonus and any associated winnings, and may lead to permanent Account closure.
vipdom reserves the right to amend, suspend, or terminate any promotion at any time without prior notice. In the event of a dispute regarding bonus eligibility or bonus terms, vipdom's decision is final and binding.
All sports bets are subject to the specific rules published in the vipdom Sportsbook Rules document. In the event of a match postponement, cancellation, or abandonment, bets will be settled according to the official ruling of the relevant sports governing body. vipdom reserves the right to void any bet if there is evidence of match-fixing, insider trading, or other fraudulent activity.
All casino games on vipdom use certified Random Number Generator (RNG) technology or live dealer feeds provided by licensed third-party suppliers. Return to Player (RTP) percentages are published in the game information panel. vipdom does not manipulate game outcomes. Any malfunction voids all affected game rounds and payouts.
If you experience a disconnection during a game session, any active bet will remain valid and will be settled according to the game outcome. You can review the result in your bet history. In the rare event of a technical error that results in an incorrect payout, vipdom reserves the right to correct the error and adjust your Balance accordingly.
The following activities are strictly prohibited on vipdom and will result in immediate Account suspension and potential legal action:
vipdom is committed to promoting responsible gaming. We provide the following tools to help you maintain control over your gambling activity:
You can activate these tools at any time through your Account settings or by contacting our support team.
If you feel that your gambling is becoming problematic, you may request a self-exclusion. During a self-exclusion period, you will not be able to log in, deposit, or place bets. Self-exclusion requests are processed within one (1) hour. For support and guidance on problem gambling, please visit our Responsible Gaming page.
vipdom strives to maintain 99.9% platform uptime, but we do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to scheduled maintenance, technical issues, or circumstances beyond our control. vipdom is not liable for any loss arising from service interruptions.
To the fullest extent permitted by law, vipdom's total liability to you for any claim arising out of or related to your use of the Platform shall not exceed the total amount you have deposited into your Account during the twelve (12) months preceding the claim.
vipdom integrates third-party payment processors and game providers. We are not responsible for any errors, delays, or losses caused by third-party services. Your use of third-party services is subject to their own terms and conditions.
All content on the vipdom Platform, including but not limited to logos, trademarks, software, graphics, text, and audio-visual materials, is the exclusive property of vipdom or its licensors and is protected by Indonesian and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Platform content without express written permission from vipdom.
This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which vipdom is licensed and regulated. Any dispute arising out of or related to this Agreement or your use of vipdom services shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
If you have a complaint or dispute, you must first contact vipdom customer support at [email protected]. We will make every effort to resolve the issue amicably within seven (7) business days. If the dispute cannot be resolved through customer support, you may escalate the matter to our Compliance Team.
vipdom reserves the right to amend, modify, or update these Terms & Conditions at any time. Material changes will be communicated via email and displayed prominently on the Platform. Your continued use of vipdom services following any amendment constitutes acceptance of the revised Terms. If you do not agree with the amendments, you must close your Account.
You may close your Account at any time by contacting customer support. Upon closure, any remaining Balance (excluding bonuses and pending wagers) will be returned to your registered payment method within seven (7) business days.
vipdom reserves the right to suspend or terminate your Account at any time, with or without cause, including but not limited to: breach of these Terms, fraudulent activity, failure to complete KYC verification, or prolonged inactivity. In the event of termination, vipdom will endeavour to return any legitimate Balance, subject to deduction of any amounts owed to vipdom (such as chargeback fees or disputed transactions).
If you have any questions about these Terms & Conditions or require assistance with your Account, please contact vipdom customer support:
If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
These Terms & Conditions, together with the vipdom Privacy Policy, Responsible Gaming Policy, and any applicable Bonus Terms, constitute the entire agreement between you and vipdom and supersede all prior agreements, understandings, and representations, whether written or oral.
If you need clarification on any clause in this Agreement, our support team is available 24/7 to assist you. You can also review related legal documents and policies for additional information.